Frequently Asked Questions
1. What is this store's return and exchange policy?
Damaged orders may be exchanged at our expense. If your order has been damaged during delivery, please contact firstname.lastname@example.org
2. Where does this store ship from?
Beautiful Ann Arbor, Michigan!
3. Do you accept orders placed outside of the US?
At this time, no.
4. How long will it take to receive my order?
Most prints are made to order, which is typically a 1-3 day process. Once shipped, most domestic orders take 2 -3 business days to arrive depending on the efficiency of your local postal service. Most orders ship within 5 business days.
5. Can I pick up my print rather than pay for shipping?
Yes and no. If you're in the area we'd be happy to set up a time for you to pick up your print, at which time we would also refund your shipping. Unfortuntely, at this time our shop does not have a good way to take shipping off of an order before it's been paid for.
6. How do I pay for my order? Is it secure?
Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, The Mighty Mitten has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
7. Who makes your art?
All of our vintage-style travel posters are designed and illustrated by Ann Arbor-based artist Brian Walline. Brian also produces the decal stickers and greetin cards. For our custom metal art and prined apparel we rely on various artisans around the state.
8. What are your prints like?
Our products are super high-quality giclee prints produced by a state of the art printer using top quality, archival UltraChrome HDR Inks. The colors are very bright, and all prints have at least 1" white border for framing.
9. Will you ever do a print for "Town X"?
Probably! :-) I have a long list of amazing and worthy Michgan towns and landmarks and I am working hard to bring as many of them to life as possible.
10. Do you accept custom commissions?
Absolutely :-) I can customize any of my pieces (Changing colors, adding or changing text, etc.) and can usually accomodate special size requests. As for creating a fully custom piece for you, definitely email me at themightymitten.com and we'll work out what might be possible.
I also accept work on a freelance basis for logo design, UI design, illustration, and more. You can view my online portfolio of commercial design and illustration at brianwalline.com
11. Where can I buy?
The very best place to buy Mighty Mitten products is right here at themightymitten.com! However, if you're eager to purchase in person you can find prints by The Mighty Mitten at the following fine establshments:
Ann Arbor / Parrish Framing & Fine Art
Brighton / The Artisan's Bench
Grand Rapids / The Made in Michigan Store
Grandville / The Made in Michigan Store
Mackinaw City / The Made in Michigan Store
Frankfort / The Bookstore
Glen Arbor / The Cottage Book Shop
Leland / Two Fish Gallery
Holland / Tin Ceiling
12. Do you sell wholesale?
Yes! For information on applying to sell Mighty Mitten products in you shop please email themightymitten.com
We do not yet have a retail location of our own, but the Mighty Mitten studio is near downtown Ann Arbor.
If you're in the area and would like to save on shipping just let us know and we'll figure out a good time for you to swing by and pick up a print.
We accept cash and can even accept credit cards on our mobile card reader.
P.O. Box 1651
Ann Arbor, MI, 48106
Phone: 313 451 0439